How to Get Help and Appointments from Our GP Team

We use a system called eConsult to help you and your family get advice or appointments with the right person.

What is eConsult?

• eConsult is a free online form that registered patients can use to contact us.

• You can send one between 5.00 am and 12.00 pm (lunchtime), Monday to Friday (not weekends or bank holidays).

• If you send it before 12.00 pm (or before we reach our daily limit of 100 requests), we will reply to you the same day.

• It was made by NHS doctors to make getting help easier.

• You can use it for medical questions, prescriptions, or paperwork.

Who will see it?

• Our GPs

• They work with nurse practitioner, practice nurses, pharmacist, patient advisors, and healthcare assistants.

Top Tips for eConsult

✅ One problem = one form. If you have two problems, send two forms.

✅ One person = one form. Each family member needs their own.

✅ Tell us when you’re free – we’ll try to match this.

✅ Give us as much detail as you can, so we can help quickly.

✅ Keep your phone nearby – we usually text or call you with advice or an appointment.

✅ If you no longer need your appointment, please let us know so we can give it to someone else.

Things to tell us on your form

• If you want a specific doctor, nurse, or health professional to reply.

• If you’d like to speak by phone, face-to-face, video, text, or email.

• If you need an interpreter.

• If you have any special access or communication needs.

• If you know it, include your NHS number. Find it here.

For more of our frequently asked questions please download the full document (PDF, 458KB)