Patient's Charter

Latchford Medical Centre Patient Charter

All members of our Primary Care Team are dedicated to providing high quality care and achieve health services which meet the patient’s requirements. However this does rely on your co-operation with the systems that we have in place.

Our Charter outlines the local standards set within this practice for the benefit of our patients. It is our job to give you treatment and advice. Following discussion with you, you will receive the most appropriate care, given by suitably qualified people. No care or treatment will be given without your informed consent. In the interest of your health it is important for you to understand all the information given to you. Please ask us questions if you are unsure of anything.

What You Should Reasonably Expect From All Staff Working On Behalf Of Latchford Medical Centre

Patients have the rights to:

be treated as an individual and be given courtesy and respect at all times, irrespective of your ethnic origin, religious belief, personal attributes or the nature of your health problems.
understand and consent to your treatment. Your GP will discuss any treatments, if you have any further questions or concerns regarding your treatment the Clinician will be happy to discuss these with you, during or prior to your consultation.
call Out-of-hours (e.g. evenings; nights & weekends) if you feel that medical treatment cannot wait until morning surgery.
be registered with a General Practitioner and change doctor if desired. Be offered and receive: a health check on joining the practice, urgent care at any time from the practice and appropriate drugs and medicines. Be referred for specialist or second opinion if they and the GP agree.
have the right to view your medical records, subject to the data protection acts and associated procedure, and to know that those working for the NHS are under legal obligation to keep the contents confidential.
raise matters formally if, unfortunately, problems arise. Please ask a member of our team about our complaints procedure.

More information regarding our responsibilities.

What the Doctor and Practice Staff Should Reasonably Expect From You

We ask that you:

treat the doctor and the practice staff with courtesy and respect at all times in line with our zero tolerance policy and respond in a positive way to questions asked by the reception staff.
attend appointments on time or give us adequate notice if you wish to cancel so we can offer your appointment to someone else and inform us of a change of address, contact numbers and personal circumstances so we can offer you all our health services.
understand that one appointment is for one person only - where another member of the family needs to be seen or discussed, another appointment should be made so medical record can be made available.
make every effort to come to the surgery or ask for a telephone appointment; home visits should be medically justifiable and not requested for social convenience.
give us this time as it is to allow for accurate prescribing, please allow 48 hours’ notice for repeat prescriptions.
complete consent forms for certain treatments, minor surgery, and immunisations to name but a few.
if you have any comments, suggestions or concerns relating to our services or staff. Please contact the Practice Manager. We are always looking to improve.

More information regarding your responsibilities.