Appointment Information

All urgent and routine appointments should be requested using our online form called eConsult.

eConsult asks you questions about your symptoms so we can book the earliest appointment that is right for you.

eConsult opens at 5:00 am on weekdays and closes at 12:00 pm, or when we have reached the maximum number of requests, usually 100 per day.

Evening and weekend appointments are available through the Extended Access Service.

We always book the earliest suitable appointment for you, but if you have requested or would prefer a different type, time or Clinician you may need to wait longer.

Having problems with eConsult?

If you are having issues completing our online form, eConsult:

• Phone us during our opening times.
• Visit the surgery and speak with a receptionist during our opening times. 

To request an appointment, when our online service (eConsult) is closed 

If you feel your symptoms are urgent and you need medical advice now, phone 111 or contact the Surgery  during our opening hours for advice.

To request a Practice Nurse appointment 

• Use an online form (System Connect), go to Health Review and then Nursing appointments.  
• Phone us during our opening times. 
• Visit the surgery and speak with a receptionist, during our opening times.

To request a New Patient Health Check 

• Use an online form (System Connect) and go to Health Review and then General Health Review.  
• Phone us during our opening times. 
• Visit the surgery and speak with a receptionist, during our opening times.

Cancelling or changing an appointment  

If you cannot make your appointment let us know as soon as you can so we can offer it to another patient.

You can cancel or change your appointment on:  

• The NHS App to cancel or change an appointment  
• Your online account (System Online) to cancel or change an appointment  
• Phone us during our opening times.  
• Visit the surgery and speak with a receptionist during our opening times. 

Home Visits  

Home visits take much longer than surgery appointments, please attend the surgery whenever possible. Patients who are terminally ill or truly housebound (unable to leave home without their condition worsening or severe discomfort) are eligible for a home visit. Lack of transport is not a reason. To arrange a home visit:

• Phone the surgery before 10:30am to request a home visit. 
• Visit the surgery and speak with a receptionist before 10.30am.

Out of hours

If you need help when we are closed:    

• In a medical or mental health emergency, when someone is seriously ill or injured and their life is at risk call 999 or go to your nearest emergency department. 
• If you need medical advice now, phone 111 or if the patient is aged over 5 years old, use NHS 111 online.
• The NHS App can be used to view your medical record, request repeat medication and see what appointments you have arranged. 
• System Online can be used once you have an account (speak to reception to set this up) to view your medical record, request repeat medication and view your appointments.
• System Connect  can be used if you have not got an account to send us administration requests (go to Admin request and then Other admin request).
• Visit the local pharmacy 
• NHS Symptom Checker | Use the Right Service 
• Useful Links - Latchford Medical Centre 
• Find out the different ways to manage your care online here.