Appointment Information

Emergency
Making Urgent and Routine Appointments online
How to use eConsult
Making Urgent and Routine Appointments on the telephone
Making Urgent and Routine Appointments by visiting the Surgery
Practice Nurse Appointments
Making the most of your appointments at Latchford Medical Centre
Arrange a New Patient Health Check

Emergency Appointments

If you require urgent assistance when we are closed, please call 111 or 999 if an emergency.

For emergency care: When to go to A&E - NHS (www.nhs.uk)

For urgent treatment: When to visit an urgent treatment centre (walk-in centre or minor injury unit) - NHS (www.nhs.uk)

For mental health support: Happy? Ok? Sad? | warrington.gov.uk

Making Urgent and Routine Appointments Online

At Latchford Medical Centre we use eConsult. This is our online appointment request system and it is available Monday to Friday between 5:00am and 12:00pm, or until we reach the maximum capacity for the day. By completing an online appointment request, you can specify your needs, allowing us to connect you with the most appropriate Clinician as quickly as possible to provide the help and support you require.

Many patients ask about our daily maximum capacity. This limit is based on the number of clinicians available each day, ensuring we maintain safe working practices for both our team and our patients. On average, we accept 80 appointment requests per day. With a patient list of 8,000, this means we have the capacity to review 1% of our patient population daily.

We try to respond to all appointment requests by 1.00pm on the day of submission. We are open Monday to Friday, 8.00am to 6.30pm

Book an online appointment here.

How to use eConsult

eConsult can be used Monday to Friday 5:00am to 12.00pm.

If you require urgent assistance when we are closed, please call 111 or 999 if an emergency.

To book appointments online we use a service called eConsult.

It can be accessed via our website on your computer, mobile or tablet device. This will allow you to get help or advice from your GP online and receive a response, usually by 1pm on the same day but sometimes it can take until the next working day. This means no more time wasted queuing on the phone or sitting in the waiting area for your appointment.

Watch this video for more information about how eConsult works:

NHS Patients – How to use eConsult - eConsult

How do I use eConsult and what happens after I submit the form?

You will have the option to get general advice, help for a specific condition or administrative request.
Once a condition is chosen, you can access self-help information, access local services and pharmacy advice, or get advice from your GP at the surgery.
If selecting ‘treatment and advice from my GP’ you will be directed to complete an online form about your symptoms. You will need to confirm that you do not have any symptoms that require immediate or urgent care. Please answer questions as accurately as you can so we can find the best way to help you.
You will then complete the eConsult online form and provide your phone number and email address at the end.

This could be by text from our care co-ordinators with further information to help your condition/advice to visit local pharmacist or offer of telephone consultation with GP or Nurse Practitioner as appropriate for your condition.

Please be patient if you have sent in a non-urgent or routine request. Your surgery will contact you as soon as possible.

Administration queries will be dealt with within 3 working days. Your best route is via our website and is open 24 hours a day, 7 days a week!

Admin requests - Latchford Medical Centre

Do not use eConsult to contact your surgery about the COVID vaccine. The NHS will contact you when it’s your turn.

How to use eConsult
When can I use eConsult?	eConsult opens at 5am on weekdays until 12pm or until our maximum capacity of 80 eConsults per day is reached. Outside those times, please contact NHS 111.
What happens if I have more than one issue?	Please submit one eConsult per problem. This may mean you are submitting more than one eConsult. This will allow us to gather more accurate information to help you.
When will I get a response back?	All clinical eConsults are triaged by one of our GP Partners the morning it is submitted. A care co-ordinator will then contact you with your appointment information usually before 1pm. Please keep your phone nearby. We will contact you by phone or by email and SMS message.
What about the Elderly and Vulnerable?	Elderly patients who have access to the internet can use the service, otherwise we have a scheme set up for all patients who are at risk.
What about my Child?	Parents can submit an eConsult on behalf of their children if they are > 6 months. For children < 6 months please phone the surgery.
How old do I need to be to use eConsult?	You can submit your own eConsult once you are 16 years old. If you are aged 16-17, to submit an eConsult please click here and select the ‘For your child’ tab. If 18 or over submit your eConsult normally. If you are below 16 and wish to discuss an issue that your parents are not aware of, please phone the surgery to speak to reception.
But I need to be seen?	Your eConsult will be reviewed by your GP and if you need to be seen for a face-to-face appointment, you will be advised of this.
What happens if my condition is not listed on eConsult?	If your condition is not listed, please select the option ‘Ask about general symptoms….’
Can I submit photos?	You may be asked to submit a photo with your eConsult to help us diagnose you. However, please do not include photos of intimate areas – for example genitalia or breasts. See video below for further information on how to upload photos. Video guides for your practice website \| eConsult Help Centre
I completed an eConsult, but I have not heard back from the practice.	This should not happen, however if it does and you have not heard back from the practice by 1pm on the day you submitted your request please call the surgery and we will deal with this promptly.
I have an administrative request.	You can submit admin requests such as requesting a fit note (sick note) by visiting our website – Admin requests - Latchford Medical Centre

Making Urgent and Routine Appointments on the telephone

You can reach us by calling 01925 637508, Monday to Friday between 8:00 AM and 12:00 PM, where one of our friendly Care Co-ordinators will assist you.

When you contact us, we’ll ask about your needs and use the information you provide to connect you with the most appropriate health professional. Please note, we typically do not process appointment requests over the phone and will direct you to our website to complete an eConsult. However, if you’re having difficulty with the eConsult process, don’t worry—just give us a call, and we’ll do our best to assist you.

When helping with appointment requests over the phone, we always consider our daily capacity. Many patients ask about this limit, which is determined by the number of clinicians available each day. This helps us maintain safe working practices for both our team and patients. On average, we accept 80 appointment requests per day. With a patient list of 8,000, this means we can review 1% of our patient population each day.

Making Urgent and Routine Appointments by visiting the Surgery

If you want to visit the surgery and speak with a care co-ordinator to arrange an appointment, our doors open Monday to Friday, at 8.00am and we take appointment requests until 12.00pm or until our maximum capacity has been reached.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable health professional to help you.

When helping with appointment requests face to face, we always consider our daily capacity. Many patients ask about this limit, which is determined by the number of clinicians available each day. This helps us maintain safe working practices for both our team and patients. On average, we accept 80 appointment requests per day. With a patient list of 8,000, this means we can review 1% of our patient population each day.

Your appointment

When you contact us, we’ll ask about your needs and use the information to match you with the most suitable health professional.

We may offer a consultation:

By phone
Face-to-face at the surgery
By video call
By text or email

Remote options (phone, video call, text, or email) are often more flexible and may allow you to receive help sooner.

Let us know if:

You have a preferred doctor, nurse, or health professional
You have a preference for the type of consultation (phone, face-to-face, video call, or text/email)
You need an interpreter or have other access or communication needs

Once you are told or sent the outcome of your appointment request, if there is ANYTHING you would like to change please telephone us and we will try and accommodate your request. This is not always possible, but it is always worth asking.

By using electronic systems this means it is usually easier to contact us on the phone.

Practice Nurse Appointments

A Practice Nurse is a qualified primary health care nurse that supports the everyday health needs of the public. The role of a Practice Nurse requires many skills to help with different areas of health care. Practice Nurses plan and provide nursing care, health reviews, screening, treatment, and health education to patients of all ages. They are involved in almost every aspect of patient care and treatment, specifically helping patients prevent illness. Their appointments include:

An injection, including vaccinations and immunisations.
A BP check-up.
A Health Check
A Long-term condition reviews.
A Smear
Blood tests

To book an appointment with our nursing team please go to our website by clicking this link - Start Online Consultation or please call 01925 637508 or come to Practice and we can book you in.

Our online system is available 24 hours a day, 7 days a week. Although we try to respond during the same day, please allow up to three working days for a response.

Making the most of your appointments at Latchford Medical Centre

When visiting the Medical Centre, it is important to be prepared so that you make the most of your 15 minutes / 10 minutes consultation.

One problem per visit – The Doctor may not be able to deal with lots of problems in one visit.

Please make a separate appointment for each family member – A maximum of three appointments is permitted at any one time, including for yourself. If you require additional appointments for family members these must be arranged at another time.

Talk about the most important thing first – It is best to talk about the most important problem first, even if it is the most embarrassing or worrying, Write everything down beforehand if necessary.

Is this your first visit to the Practice? – Please bring a list of medication you are currently taking.

If you don’t understand, don’t be afraid to ask again – The Doctor can explain what has been said or any words you did not understand.

Ask a friend or family member to come with you – only if you would like.

Make sure you know what happens next – You may be asked to book a follow up appointment, be referred to a consultant or require attending for further tests. Make sure you know if you need to do anything and write it down if necessary.

If you are late – you may not be seen. Please allow plenty of time when travelling to the Practice, and if driving for parking your car.

Zero tolerance – Please be respectful to other patients and staff when attending the Practice. Disruptive or abusive behaviour will not be tolerated.

Note – Patients should see their Dentist for problems with teeth or gums. If you are not registered with a Dentist and have a dental emergency (pain, swelling, trauma or bleeding) please refer to the NHS guidance How to contact a Dentist.

Urgent dental care or advice

The CWWM Dental Helpline offers urgent dental care for patients in Cheshire, Warrington, Wirral and Merseyside. The service can be accessed via the Dental Helpline on 0161 476 9651 from 8am to 10pm every day, including weekends and Bank Holidays.

Find out more about the Mastercall Dental Service

New Patient Health Check

As a new patient, you are eligible for a health check to help us get to know you and your medical history. This appointment allows us to assess your general health, discuss any ongoing conditions, and ensure we have the right information to provide you with the best possible care. It’s also a great opportunity to ask any questions about our services.

To book your new patient health check, please telephone the Latchford Medical Centre on 01925 637505 and our reception team will make you an appointment with our Healthcare Assistant or click the link below and follow the instructions to arrange a New Patient Health Check.